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International Shipping
Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top of any page. uring signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, then we cannot ship to your country at this time.
What are my payment choices?
  We accept Visa, Mastercard, Discover, American Express and PayPal. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
 

Unwashed, unworn or defective merchandise may be returned to Chase Edward within 30 days of original purchase date with the original receipt or invoice. 


Return Authorization

All returns will require a return authorization number. Please call Chase Edward customer service at 1.800.XXX.XXXX prior to shipping your return. The authorization number must be written on your invoice. Returns received without authorization will not be accepted.


Returns with an Original Sales Receipt


Online refunds will be issued in the original form of payment for price paid. Merchandise returned more than 30 days after the purchase date will not be eligible for a return. Please allow 10-14 days to process the return.


Returns without a Receipt


Online refunds will defer to account history and price paid of order number, if provided by customer. Refunds will be issued to the original form of payment.


Easy Returns

Included in your purchase is a return label. You are still required to receive a return authorization prior to sending us your return.


Returning or Exchanging Items


  • Circle the item(s) that you are returning or exchanging on the invoice and note the reason why in the blank space provided.
  • Indicate if you want us to credit the card used to place the order or If you'd like an exchange, let us know what you want. We will pay the costs for shipping the exchange order via UPS Ground Service.
  • Include your return authorization number on the invoice
  • Pack and seal your return securely, in the original package if possible, and include the original invoice.
  • If you choose not to use our easy returns label you may ship to the address listed below. Packages must be returned prepaid -- we do not accept C.O.D. deliveries.
Send returns to:

      Chase Edward
      170 Pinesbridge Road
      Beacon Falls, CT 06403
      Attn: RETURNS


We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective.


Credit Card Refunds


On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.



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